Shipping policy

At Amairaas, we carefully pack every order before dispatch and work with trusted logistics partners through Shiprocket to provide a smooth and reliable delivery experience.

1. Order Processing

Orders are generally processed within 2–4 business days after successful order confirmation.

Orders may take additional time to process during sales, festive periods, public holidays, or periods of high order volume.

2. Shipping & Delivery

Once your order is ready for dispatch, it is shipped through a suitable courier partner available through Shiprocket.

The estimated delivery time may vary depending on your delivery location, courier partner, serviceability, package weight, and other logistical factors. Estimated pickup and delivery dates may be provided when the courier is selected.

  • Delivery timelines are estimates and are not guaranteed.
  • Delivery times may vary from one location to another.
  • Remote or difficult-to-service locations may require additional time.
  • Unexpected courier, weather, transportation, or operational delays may affect delivery.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offers or shipping promotions will be subject to the terms displayed on the Amairaas website at the time of purchase.

4. Courier Partner

Amairaas uses Shiprocket as its shipping and logistics platform. Shiprocket provides access to multiple courier partners and helps determine suitable courier options based on factors such as delivery location and shipment details.

The courier partner assigned to an order may vary depending on the delivery location, serviceability, shipment characteristics, and available courier options.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to check the status and estimated delivery progress of your shipment.

Shipment tracking may provide delivery updates during the shipping process.

6. Delivery Delays

Although we aim to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Adverse weather conditions
  • Courier network delays
  • Transportation disruptions
  • Public holidays
  • Incorrect or incomplete address information
  • Remote or non-serviceable locations
  • Unexpected operational or logistical issues

If your shipment is delayed, use the available shipment tracking information to monitor its progress.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, PIN code, house or building number, street, city, and state.

Amairaas will not be responsible for delays, failed delivery attempts, or return-to-origin shipments resulting from incorrect or incomplete information provided by the customer. Additional shipping charges, where applicable, may apply.

8. Delivery Attempts & Returned Shipments

The assigned courier partner may make delivery attempts according to its applicable delivery procedures.

If an order cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or otherwise fails to receive the shipment, it may be returned to Amairaas.

If a returned shipment needs to be shipped again, additional shipping charges may apply.

9. Damaged or Tampered Package

If your package appears visibly damaged, opened, or tampered with at the time of delivery, please contact Amairaas customer support as soon as possible.

Where possible, take clear photographs or videos of the package and its condition before opening it.

For damaged or defective garments, please also refer to our Replacement, Return & Refund Policy.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your location and selected at checkout, the applicable courier partner will collect the payable amount upon delivery.

COD availability may depend on the delivery location and courier serviceability.

11. Contact Us

If you have any questions regarding your order, shipment, or delivery, please contact our customer-support team.

Amairaas

Email: shop@amairaas.com

Phone / WhatsApp: +91 70425 15566

Support Hours:
Monday – Saturday, 10:00 AM – 6:00 PM

12. Important Note

By placing an order with Amairaas, you acknowledge and agree to the terms of this Shipping Policy.