Refund policy

At Amairaas, every garment is carefully inspected before dispatch to ensure that it reaches you in good condition. We understand that sizing and product-related concerns can sometimes arise, and we are happy to assist in accordance with the policy below.

1. Size Replacement

If the size you ordered does not fit, you may request a size replacement for the same product/style, subject to availability.

To be eligible:

  • The garment must be unused, unworn and unwashed.
  • The garment must be in its original condition, with all original tags and packaging intact.
  • Size replacement is available only for the same product/style.
  • The requested replacement size is subject to availability.
  • The customer is responsible for the return courier charges for sending the garment back to Amairaas.
  • The replacement will be processed after the returned garment is received and inspected by our team.

2. Damaged or Defective Garments

If you receive a garment that is damaged, torn or has a genuine manufacturing defect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs and/or videos showing the damage or defect
  • A package-opening video, where requested for inspection and verification

Once the issue has been reviewed and approved by Amairaas:

  • We will arrange a replacement for the same product, size and colour/print, subject to availability.
  • The original garment must be returned to Amairaas before the replacement is dispatched.
  • The garment must not have been worn, washed, altered or damaged after delivery.
  • For an approved manufacturing defect or transit damage, Amairaas will communicate the applicable return-shipping process to the customer.

If the same size and colour/print is unavailable, our team will contact you regarding the available replacement options.

Package Opening Video Requirement

To facilitate the verification of any damage, defect, missing item or incorrect product, customers are strongly advised to record a continuous, unedited video of the entire package-opening process. The recording should begin with the sealed parcel and clearly show the external package condition, shipping label, and contents as they are unpacked.

For any claim involving a damaged, defective, missing or incorrect item, Amairaas may request this video, along with supporting photographs and other relevant details, for inspection and verification. Providing clear and complete evidence will help our team assess the claim efficiently.

Failure to provide requested evidence may limit our ability to verify the claim and determine an appropriate resolution. All claims remain subject to review and approval in accordance with this policy.

3. Non-Eligible Returns & Replacements

Replacement requests will not be accepted in the following circumstances:

  • The garment has been worn, washed, altered or damaged after delivery.
  • The product is returned without its original tags or packaging.
  • The damage is caused by incorrect washing, care, ironing, storage or handling.
  • The issue is caused by normal wear and tear.
  • The request relates to minor variations in colour, texture or print that may naturally occur due to the characteristics of the fabric.
  • Differences are caused by individual screen, monitor or device settings.
  • The request does not meet the applicable conditions or timeframe specified in this policy.

4. Refund Policy

Amairaas does not provide monetary refunds to the original payment method.

Approved requests under this policy will be resolved through an applicable size replacement or product replacement, subject to product availability and the terms of this policy.

5. How to Request a Replacement

To request a replacement, please contact Amairaas through our official customer-support channel within the applicable timeframe.

Please provide:

  • Order number
  • Product name
  • Reason for replacement
  • Clear photographs and/or videos, where applicable
  • Package-opening video, if requested for verification

Our customer-support team will review your request and communicate the next steps.

6. Return Address

For approved returns or replacements, please send the garment to:

Amairaas
Return Address:
23/144B, Vikram Vihar, Lajpat Nagar-4,
New Delhi - 110024

Phone: +91 70425 15566

Please contact our customer-support team before sending any return. Do not ship a return without receiving confirmation from Amairaas.

7. Inspection & Approval

All replacement requests are subject to review by Amairaas.

A replacement will be processed only after the returned garment has been received and inspected, where applicable, and the request has been approved in accordance with this policy.

Amairaas may request additional information, photographs, videos or other reasonable evidence to verify a replacement claim.

Amairaas reserves the right to decline a replacement request if the garment does not meet the eligibility requirements stated above, subject to applicable consumer protection laws.

8. Important Note

Please retain the original packaging, tags and garment until your replacement request has been fully resolved.

By placing an order with Amairaas, you acknowledge that you have read this Replacement, Return & Refund Policy.

```